Icprint Terms & Conditions
These Terms & Conditions apply to all products and services supplied by Icprint & Mail (“Icprint”, “we”, “our”, “us”). By placing an order with us, you agree to the following:
1. Quotations & Orders
All quotations are valid for 7 days unless otherwise stated.
Orders are confirmed once payment has been received in full or as otherwise agreed.
2. Payment
Full payment is required before production unless prior arrangements have been made.
All prices are quoted in AUD and include GST unless stated otherwise.
3. Print-Ready Artwork
Customers who supply their own print-ready artwork are fully responsible for the accuracy of their files.
Icprint takes no responsibility for errors including (but not limited to): spelling mistakes, grammatical errors, incorrect contact details, design layout issues, low-resolution images, or colour variations.
Colour output may vary from what is displayed on screen due to monitor and printer differences. Exact colour matching cannot be guaranteed unless a Pantone match has been specified and agreed upon.
4. Artwork & Design Services
Where Icprint provides artwork or design services, proofs will be supplied for approval prior to printing.
The client is responsible for checking all proofs carefully. Once approved, Icprint accepts no liability for errors or omissions.
5. Turnaround & Delivery
Production turnaround times commence only once payment and final artwork approval have been received.
Icprint is not liable for delays caused by courier services, third-party suppliers, or unforeseen circumstances beyond our control.
Risk in the goods passes to the customer upon delivery or collection.
6. Letterbox Distribution & Mailing Services
Delivery times for distribution are approximate and subject to third-party providers.
While all care is taken, Icprint does not guarantee 100% delivery to every household or address.
Icprint is not responsible for any loss, damage, or non-delivery once materials are handed to Australia Post or third-party distribution networks.
7. Liability
To the maximum extent permitted by law, Icprint is not liable for any indirect, incidental, or consequential loss or damage arising from our products or services.
Our liability is limited to resupplying the goods or services, or refunding the amount paid.
8. Returns & Refunds
As all products are custom printed, returns and refunds are not available unless the product is faulty or does not meet the specifications agreed upon.
Once artwork has been approved and production has commenced, no refunds or cancellations will be accepted as work will already be underway.
9. Intellectual Property
The customer warrants that all content supplied for printing (logos, images, text) does not infringe any copyright, trademark, or intellectual property rights.
The customer indemnifies Icprint against any claims arising from the use of supplied content.
10. General
Icprint reserves the right to amend these Terms & Conditions at any time without notice.
These Terms & Conditions are governed by the laws of New South Wales, Australia.
11. Next-Day Dispatch Conditions*
Orders placed before the daily dispatch cut-off (12:00pm Sydney time) are eligible for next-day dispatch, provided the following conditions are met:
Print-Ready Artwork — Final artwork must be supplied and approved before the cut-off. Icprint is not responsible for errors in client-supplied files (e.g. spelling, resolution, colour).
Payment Received — Full payment must be received prior to the cut-off for production to commence.
Specialty Jobs — Certain specialty or custom products may fall outside these timelines due to additional production requirements.
Order Confirmation — Please ensure you confirm your order with our team before the cut-off. Orders are not considered live until confirmed.
Conditions apply. Timelines are subject to stock availability, production capacity, and courier schedules.